Thoughtful Words Family Where The Heart Is Ceramic Heart Shaped Plaque

Once you have finished shopping check the contents of your basket and proceed to the checkout. You can use the checkout as a guest or register for an account. Our postcode validation software will help populate your address fields for you. If you use Google autofill or similar, please check carefully that any changes it makes for you are desired, particularly if your delivery and billing address are different. Once you have completed the checkout process you will receive an email confirmation of your order, please check the details carefully and advise us quickly of any errors.

Choosing your Delivery Address

Select either your billing address or an alternative address, for example your work address. If you would like us to send the card or gift direct, you can input the recipient's address.

Products and Costs

Prices include VAT but exclude delivery costs.

Order Processing & Dispatch

All purchases will be despatched to the delivery address entered during checkout. Postage rates will be calculated automatically when you checkout. A choice of services is available depending upon how quickly you would like to receive your order. Free delivery is available on all UK orders and these are usually sent via Royal Mail 48, you should allow 3-5 days for your order to be processed and delivered. Faster services are also available as shown in the drop-down box at the checkout and depending on when your order is placed, delivery can be as soon as the next day. All purchases are despatched the same or next working day and you should order by 1pm Weekdays to expect the same day despatch. You will receive a confirmation email on the day that your order is despatched.

Invoice/Packing Slip

Placing an order will generate an Invoice, a copy will be emailed to you with your order confirmation email. We will print the original and use it to pick your order from our warehouse, we will peel off the delivery label and use it to deliver your order. The original will be folded and enclosed with your order.

Packaging

All orders are carefully picked and packed by us. Greeting cards are generally posted inside a board-backed envelope and marked Do Not Bend. Larger orders are packaged carefully in either bubble envelopes, mail bags or cardboard boxes. We take great care packaging your order to ensure as best as we can that the goods will arrive in perfect condition.

Using our Card Handwriting service

You can select to have your greeting card handwritten with a short message by selecting the pink Handwriting Service - ?1.00 button on the product page and entering your message. This service is intended to be provided to customers sending one card direct to a recipient. When using this service you should enter your details as usual under billing details and change the delivery address to the recipients. Cards will be written in pen by hand. We will post these cards in their own envelope and will not enclose a copy of your invoice with a handwritten order.

Selecting our Gift Wrap option

You can select to have your gift wrapped by selecting the pink Gift Wrap - ?4.99 button on the product page and entering your message for the gift tag. There is an additional cost for this service and each gift that requires wrapping should be paid for separately. It is intended to be provided to customers sending their order direct to a recipient. When using this service you should enter your details as usual under billing details and change the delivery address to the recipients. We will not enclose a copy of your invoice with a gift-wrapped order.

Customer Accounts

You can provide a password and create a Love Kate's login to make repeat shopping easier. You can also log in to view previous orders and check the status of current orders.

Simple 14 day no quibble returns policy.

Your Right To Cancel and our Returns Policy

Love Kate's are confident that you will be happy with your purchase, however in the unlikely event that you are not entirely satisfied you have the right to cancel and return your order.

If the item has been damaged in the post then please contact us first, we will arrange for you to return within 14 days to receive a replacement or full refund.

In the unlikely event that your goods do not arrive (because they are lost in the post) please contact us.

Cancellation Policy

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise your right to cancel, you must inform us, Love Kate's, Unit 1 Trenissick Rural Park, Cubert, Newquay, Cornwall, TR85PN. Email: shop@lovekates.co.uk or Telephone: 0800 1777 255 of your decision to cancel this contract by a clear statement (e.g. A letter sent by post or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any good supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than -
(a) 14 days after the day we receive back from you any good supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no good supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you are communicating your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expire. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Cancellation form

Write To:Love Kate's, Unit 1 Trenissick Rural Park, Cubert, Newquay, Cornwall, TR85PN. Email: shop@lovekates.co.uk or Telephone: 0800 1777 255

To Love Kate's, Unit 1 Trenissick Rural Park, Cubert, Newquay, Cornwall, TR85PN. Email: shop@lovekates.co.uk:

I/We[*] hereby give notice that I/We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*],

Order Reference...

Date Ordered...

Date Received...

Name of Consumer (s):...

Address of Consumer (s)...

Signed (you are only required to sign if you're returning by post):

Christmas Returns Policy

Extended returns policy, items purchased during December can be cancelled and returned by the 14th January.